Business Availability Monitoring
A common myth is that business continuity assurance is about having a process by which plans are put in place and managed to ensure that IT Services can recover and continue should a serious incident occur. It is not just about reactive measures, but also about proactive measures - reducing the risk of a disaster in the first instance.
Our Business Availability Monitoring solution includes Assessment, Definition, Design and Deployment, Measurment & Improvement
Keeping your Business Solution healthy and available all the time
Do you have difficulty in meeting the 24 x 7 uptime demands of your business? Are the users complaining about the performance and most importantly the availability of the business IT systems? Ever concerned about managing geographically distributed offices and delivering assured IT user experience?
Organizations are adept to the fact that a marginal downtime is good enough to impact their revenue margins by virtue of lesser productivity or in some cases even lost business opportunities. As organizations grow in size there is an exponential increase in the IT adoption to improve business efficiency. The complexity of IT environment does increases due to the presence of critical servers, business applications, 3rd party services and geographic distributions. Managing them against the business services is critical to overall organization business efficiency.
Our Business continuity assurance solution helps customers to be assured about the health of their IT environment and the availability of key business critical services. This lets customers to focus on their business expansion demands without worrying too much about their mission critical services.
Assessment and Design
- Understand the organization business IT requirement, Current systems and solutions, Service delivery practice.
- Collaborate with the customers and identify the business services that need to be monitored and assured to run.
- Identify over-all Gaps between the business requirement and the current Service delivery and prepare a detailed Assessment report.
Define and Deploy
- Define the service delivery methodologies that best suites the customers business needs.
- Discuss with business owners and IT solution owners about the change in methodology.
- Define the requirements for Service delivery monitoring system.
- Define the KPI Dashboards that would be needed for different actors. (engineers to CIO’s)
Measure and Improve
- Monitor the Service delivery.
- Monitor the business services continuity.
- Define thresholds for all business critical parameters and also notify upon breach to the business owners, configure recovery scripts to be launched upon failure to practically eliminate downtime and business transaction failures.
- Prepare dash-boards for Executives
- Assist the business owners with the statistics to make well-informed decisions.
For more details, please contact sapphire@tecknodreams.com