SapphireIMS MSP
Delivery with Transparency, SLA compliance and accountability are keys to increase customer satisfaction and to win more customers. SapphireIMS MSP Service information portal has been specially designed to enable the services providers to achieve this without the need to build proprietary data publishing system.
SapphireIMS MSP allows the services providers to deliver scalable managed services to their customers in a standard compliant manner.
SapphireIMS MSP comes with distributed data collection platform with Agentless architecture which allows the service providers to manage multiple customers and scale without the need to worry about Technology delivery platform. It does not require installation of proprietary agents on the target systems and takes advantage of next generation management technologies.
Delivery with Transparency, SLA compliance and accountability are keys to increase customer satisfaction and to win more customers. SapphireIMS MSP Service information portal has been specially designed to enable the services providers to achieve this without the need to build proprietary data publishing system.
Unlike the traditional software platform providers, SapphireIMS MSP program establishes the delivery partnership with the service providers and helps them to manage their customer commitments seamlessly. Our ITIL service manager certified business consultants are available to bring in the needed best practices and methodologies and device the optimal delivery processes. Service providers can focus on intellectual human capitals and acquiring more customers while we enable the service providers with complete delivery processes and technologies. This relationship is key to success as the delivery process and model of every service provider is unique and it is key to have right technology and process partner. SapphireIMS MSP enablement team has a single focus of making service providers to succeed and grow with them.
Value Proposition
Ease of deployment & Provisioning
SapphireIMS MSP is easy to deploy on the client premises and configure it to manage the customer environment.
Comprehensive Feature pack
SapphireIMS MSP has comprehensive list of features which enables the service providers to manage their customer IT environment completely. Seamless integration of Business availability management (monitoring), asset lifecycle management and full-blown service desk enables the service providers to manage without the need to integrate multiple vendor suites.
Optimized bandwidth utilization
SapphireIMS MSP probe installed in customer premises replicates the compressed data selectively with the central MSP platform.
Service Information Portal
SapphireIMS MSP enables the real-time data about the customers