SapphireIMS SME
The dynamics of SME in-terms of IT adoption, resource affordability, IT management requirements are different from enterprises. Attempts to fit the IT service management solution designed for the large enterprises into SME hasn’t been successful due to varied dynamics and this understanding is core to the SapphireIMS SME offering.
Business dynamics and demands of SME customers are unique in nature and SapphireIMS SME offering has been designed specially.
SapphireIMS SME is a specialized offering to address the growing needs of customers in this segment. The standard based, proprietary agent-less based management approach helps the organization to quickly deploy and perform end-to-end management quickly and completely without the need to integrate or customize and saves the cost and time.
Delivery with Transparency, SLA compliance and accountability are keys to increase customer satisfaction and to win more customers. SapphireIMS MSP Service information portal has been specially designed to enable the services providers to achieve this without the need to build proprietary data publishing system.
Value Proposition
Simple
SapphireIMS provides intuitive user interface to install, configure and manage your IT environment.
Off the Shelf
The product requires little or no customization. It has lot of templates to choose from to suit most business needs.
Best practices tool-kit
SapphireIMS SME is delivered with pre-canned configuration, which is based on Industry best practices. This helps the customers to quick adapt and follow the best practices without the need to invest time and money in performing the same.
Comprehensive Feature pack
The rich feature set of SapphireIMS makes it an ideal choice for IT management.
- System Management
- Asset life cycle Management
- Software License Management
- Automated Patch Management
- Network Monitoring
- User experience Monitoring / Service quality Monitoring
- Fault Management
- Configuration Management
- SLA Management
- ITIL Service desk
- Management Reports
Distributed IT operations support
Distributed offices have become norm of the day and SME is no different. However, it increases the IT management complexity due to the redundant staff requirement to manage. SapphireIMS addresses this effectively through centralized management console to assure the business continuity and distributed and remote management control for speedy local issues resolution.
Improved Productivity
SapphireIMS provides flexible options to automate regular IT management activity to improve efficiency. This helps the administrators to save time and focus their energies on critical and strategic activities.