SapphireIMS Enterprise
SapphireIMS is an enterprise-grade IT Service Management System that delivers end to end IT Service management functionality through a modular and seamlessly integrated package. Sapphire IMS Enterprise works across locations of the Enterprise with Saphhire IMS probes at each location and a Sapphire IMS Central Server at the head office.
SapphireIMS provides IT process automation framework which helps the organization to automate the routine tasks to achieve efficiency improvement.
SapphireIMS Enterprise offers Desktop, Server, Network, User-experience, Application monitoring capability integrated with heterogeneous Asset management and Service desk functionality in a standard compliant manner without using any proprietary agent extensions.
SapphireIMS helps the organizations to get the best out of their IT investments through efficient management of IT assets and pro-active monitoring critical components to assure business continuity. The features have been designed based on ITIL guidelines and customers can take advantage of immediately by simply adapting SapphireIMS
Value Proposition
Assess, Align, Monitor and Improve
SapphireIMS allows the organization to align their IT service management delivery with their organizational process, continuously monitor and improve. The assessment part is performed with the help of SapphireIMS consulting practice members and the processes are defined as an outcome.
Comprehensive Feature pack
The rich feature set of SapphireIMS makes it an ideal choice for IT management.
- System Management
- Asset life cycle Management
- Compliance Management
- Software License Management
- Network Monitoring
- User experience Monitoring / Service quality Monitoring
- Fault Management
- Configuration Management
- SLA Management
- Service desk
- Management Reports
Distributed IT operations support
Distributed offices have become norm of the day and SME is no different. However, it increases the IT management complexity due to the redundant staff requirement to manage. SapphireIMS has built-in support for distributed data collection. The distributed data collection approach allows SapphireIMS to manage geographically distributed IT environment efficiently by providing local manageability control for the administrators and centralized executive view for the decision makers.
Improved Productivity
SapphireIMS provides flexible options to automate regular IT management activity to improve efficiency. This helps the administrators to save time and focus their energies on critical and strategic activities.
Compliance
Distributed offices have become norm of the day and SME is no different. However, it increases the IT management complexity due to the redundant staff requirement to manage. SapphireIMS has built-in support for distributed data collection. The rich feature-set allows the organization to manage their IT operations in a process oriented manner. The dynamic data availability coupled with the compliance definition and auditing interface makes it simpler for the organizations to maintain absolute compliance level.