Know Your Customer, Enhance their Experience and Deliver Efficiently
Delivering superior customer service with lowest possible cost is the strategic goal for any product or service organization. What these organizations need is a holistic solution that manages entire service lifecycle.
SapphireIMS offers a comprehensive solution covering the entire service lifecycle for customer experience and profit management. Our Service Lifecycle Management (SLM) solution is highly adaptable and it digitalizes your delivery process and enables you to “Walk the Talk” with your customers.
The analytics and automation led solution enables you to drive non-linearity in your services by efficiently deploying technologies for proactive monitoring, remote diagnosis, IoT extensions, cloud and mobility.
Deliver what customers want, right from the day one. This module helps you to proactively manage SLAs, customer experience, cost of delivery and avoid revenue leakage.
Empower your customers by giving them a super rich experience through self-service. A customer resolving one’s issues through simple self-service is one loyal customer earned and service cost saved.
Seamlessly manage your service delivery process for both reactive and proactive requests.
Track the complete lifecycle of the spare part linked with information on who, when and where they used it. The module helps you to implement checklists and control processes to reduce the consumption and fast track the turn-around time. Beyond this, you can ensure that the right spare is available at the right place.
Ensure consistent quality and governance through a centralized repository of key processes, documentation and data. This enables you to drive organization-wide actions and deliver results continuously
Power up innovative and non-linear service delivery for your organization through meaningful technology extensions.
SapphireIMS makes your business functions and processes agile through our suite of ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Service Lifecycle Management and Business Service Monitoring Solutions.
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