SapphireIMS Business Service Monitoring (BSM) enables proactive management of IT services by monitoring infrastructure and services for availability and health. SapphireIMS BSM enables you to get insights on every critical component of your IT Infrastructure – be it performance, availability and capacity. This ensures business continuity by monitoring infrastructure, applications, services and user experience continually. The simplified, yet comprehensive visualization with layered maps of the topology or service tree enables you to get the picture of the infrastructure health and at the same time gives you insights for effective decision making.
SapphireIMS BSM accelerates the incident management by automating the incident creation. It proactively manages IT services using capacity planning reports, health and performance trends analysis.
SapphireIMS makes your business functions and processes agile through our suite of ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Service Lifecycle Management and Business Service Monitoring Solutions.
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